SERVICE TRANSITION

2011 edition
Published by: Office of Government Commerce (OGC)

ITIL Version 3′s (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit https://www.best-management-practice.com/IT-Service-Management-ITIL/. Service Transition provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:
• Managing organisational and cultural change
• Knowledge management
• Service knowledge management system
• Methods, practices and tools
• Measurement and control
• Companion best practices

1 000 SEK

Beställ via info@olingo.se

Dela på facebook
Dela på twitter
Dela på linkedin