Pocketbook from the Official Publisher of ITIL – Single Copy
Authors: Ashley Hanna, John Windebank, Simon Adams, John Sowerby, Stuart Rance, Alison Cartlidge
Now updated in line with the new 2011 syllabus, this reference audit guide, 'ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL' has been designed to help students sitting the ITIL Foundation Exam. The title provides a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.
This publication provides an introduction to the ITIL Service Lifecycle model and an overview of the ITIL qualification structure. The guide contains a chapter on each of the components of the Lifecycle; Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. These chapters contain an overview of each of the process and functions in the lifecycle including value, scope, activities and metrics.
• Provides a concise summary of ITIL
• Follows the 2011 ITIL Foundation syllabus
• Contains a glossary of syllabus definitions.
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